Returns & Refunds Policy

Last updated: 2026-10-03

30-day returns

You can request a return within 30 days of delivery for items that are unused, in their original condition and packaging. To start a return, email support@example.com with your order number. Please do not send items back without contacting us first — we will provide the correct return address and instructions.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, and you will not pay for return shipping.

Return shipping

For change-of-mind returns, return shipping costs are the customer's responsibility unless stated otherwise. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to your original payment method (PayPal or card). PayPal refunds usually appear within a few days; card refunds can take 5–10 business days depending on your bank.

Cancellations

Orders can be cancelled for a full refund before they ship. Email us as soon as possible — once an order has been handed to the carrier it can no longer be cancelled, but it can be returned.

Non-returnable items

For hygiene reasons, personal care items, underwear and opened cosmetics cannot be returned unless they arrive damaged or defective.